PRIVANCY POLICY

Last updated: August 13, 2026

Your privacy is important to us. This Privacy Policy explains how Farllem (“Company”, “we”, “us”, or “our”), located at Vedène France, collects, uses, stores, and protects your personal information when you use our website se.farllem.com (the “Service”).

This policy complies with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and the Brazilian LGPD.

1. Information We Collect

We collect the following types of information:

a) Information you provide to us:

  • Identity data: name, email address, phone number
  • Account data: username, password, profile picture
  • Transaction data: billing address, payment details (processed via secure third-party gateway – we do not store full credit card numbers)
  • Communication data: messages you send to our support team

b) Information collected automatically:

  • Technical data: IP address, browser type and version, time zone, operating system
  • Usage data: pages visited, time spent, clicks, referring URLs
  • Cookies and similar technologies (see our [Cookie Policy])

2. How We Use Your Information (Legal Basis)

We use your information for the following purposes:

  • To perform a contract: To create your account, process your orders, and provide our Service.
  • Legitimate interest: To improve our Service, analyze trends, ensure security, and prevent fraud.
  • Consent: To send you newsletters, marketing communications, and personalize your experience. You can withdraw consent at any time.
  • Legal obligation: To comply with tax, accounting, and other legal requirements.

3. How We Share Your Information

We do not sell your personal information. We only share it when necessary with:

  • Service providers: Hosting (AWS, Google Cloud), payment processors (Stripe, PayPal), analytics (Google Analytics), email delivery services.
  • Legal authorities: When required by law, subpoena, or to protect our rights.
  • Business transfers: In connection with a merger, sale, or acquisition.
  • International transfers: Some of our providers may be located outside your country. We ensure protection through Standard Contractual Clauses (SCCs).

4. Your Data Protection Rights

You have the following rights. To exercise any of them, please visit the relevant page or contact us.

  • Right to Access (Art. 15 GDPR): You can request a copy of your personal data. See: [Data Access Requests]
  • Right to Rectification (Art. 16 GDPR): You can request correction of inaccurate data. See: [Data Rectification]
  • Right to Erasure / Right to be Forgotten (Art. 17 GDPR): You can request deletion of your data. See: [Right To Be Forgotten]
  • Right to Restrict Processing (Art. 18 GDPR)
  • Right to Data Portability (Art. 20 GDPR)
  • Right to Object (Art. 21 GDPR)
  • Right to Withdraw Consent at any time

For California Residents (CCPA/CPRA):
You have the right to know, delete, and opt-out of the sale/sharing of your personal information. We do not sell your personal information. To exercise your rights, email us at support@farllem.com.

We will respond to your verified request within 30 days (GDPR) / 45 days (CCPA). No fee is required unless requests are manifestly unfounded or excessive.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Account data is kept while your account is active. After deletion, we may keep anonymized or aggregated data for analytics.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your data, including SSL encryption, access controls, firewalls, and regular security assessments. In the event of a data breach, we will follow our [Data Breach Notification] policy and notify authorities within 72 hours and affected users without undue delay.

7. Cookies

We use cookies to operate our website and enhance your experience. For more information about the cookies we use and how to manage them, please see our [Cookie Policy].

8. Children’s Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

9. Third-Party Links

Our Service may contain links to other websites not operated by us. We are not responsible for the privacy practices of third-party sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this page periodically.

11. Contact Us & Data Protection Officer (DPO)

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Farllem
Email: support@farllem.com
DPO Email: support@farllem.com

Address: Rue ST Joseph 84270 Vedene France